Question 1

What products does Altawsa Trading offer?

Accepted Answer

Altawsa Trading specializes in premium electro-mechanical products including PPR fittings, PVC drainage systems, UPVC pressure pipes, and professional plumbing tools. We are the exclusive distributor of VMT (Verbose Mount) PPR fittings and Decos UPVC products in the UAE.

Question 2

How long has Altawsa Trading been in business?

Accepted Answer

We have been serving the UAE market since 2010, bringing over 15 years of experience in electro-mechanical trading. Our extensive experience ensures you receive expert advice and quality products for your projects.

Question 3

Are your products certified and compliant with UAE standards?

Accepted Answer

Yes, all our products meet international quality standards and are compliant with UAE regulations including ESMA (Emirates Authority for Standardization and Metrology) requirements. We carry ISO 9001:2015 certification and CE marking on applicable products.

Question 4

Do you offer bulk discounts?

Accepted Answer

Yes, we offer competitive pricing for bulk orders. The discount varies based on order quantity and product type. Contact our sales team with your requirements for a customized quote.

Question 5

Can I visit your showroom or warehouse?

Accepted Answer

Yes, we welcome customers to visit our facility in Dubai. Please contact us in advance to schedule an appointment so our team can properly assist you with product selection and demonstrations.

Question 6

What is PPR and why should I choose it?

Accepted Answer

PPR (Polypropylene Random Copolymer) is a modern piping material ideal for hot and cold water systems. It offers superior durability, resistance to corrosion and chemicals, excellent thermal insulation, and a lifespan of 50+ years. PPR is especially suitable for UAE's climate conditions.

Question 7

What sizes of PPR fittings do you stock?

Accepted Answer

We stock VMT PPR fittings ranging from 20mm to 110mm in diameter. This includes pipes, elbows, tees, reducers, couplings, and all standard fittings. Custom sizes can be ordered upon request.

Question 8

What is the warranty on VMT PPR fittings?

Accepted Answer

VMT PPR fittings come with a comprehensive manufacturer warranty. The warranty period varies by product line but typically ranges from 10 to 25 years for properly installed systems. Please consult with our team for specific warranty terms.

Question 9

How do I install PPR fittings?

Accepted Answer

PPR fittings are installed using heat fusion welding, which creates a permanent, leak-proof joint. You will need a PPR welding machine (which we sell) and basic training. We can provide installation guidance or recommend certified installers in your area.

Question 10

What temperature range can PPR pipes handle?

Accepted Answer

VMT PPR pipes can handle temperatures from -10°C to +95°C, making them suitable for both cold and hot water applications. They maintain structural integrity even in UAE's extreme summer temperatures.

Question 11

Are PPR fittings suitable for drinking water?

Accepted Answer

Yes, VMT PPR fittings are 100% safe for potable water applications. They are non-toxic, do not leach chemicals, and meet all international standards for drinking water systems including NSF and WHO guidelines.

Question 12

What is the difference between PPR PN10, PN16, and PN25?

Accepted Answer

The PN rating indicates pressure resistance: PN10 (10 bar) for cold water, PN16 (16 bar) for general purpose, and PN25 (25 bar) for hot water and high-pressure applications. Our team can help you select the right rating for your specific needs.

Question 13

Can PPR be used outdoors in UAE?

Accepted Answer

Yes, but we recommend using UV-resistant PPR pipes for outdoor applications or protecting the pipes from direct sunlight. VMT offers UV-stabilized PPR options suitable for exposed installations in UAE's harsh sun conditions.

Question 14

What types of PVC products do you offer?

Accepted Answer

We offer Decos UPVC drainage pipes, UPVC pressure pipes, PVC conduits, and all related fittings. Our range includes various diameters and specifications for residential, commercial, and industrial applications.

Question 15

What is the difference between PVC and UPVC?

Accepted Answer

UPVC (Unplasticized PVC) contains no plasticizers, making it more rigid and suitable for plumbing and drainage. It has better chemical resistance, doesn't degrade in sunlight as quickly, and is safer for drinking water systems than regular PVC.

Question 16

Are Decos UPVC products suitable for UAE climate?

Accepted Answer

Yes, Decos UPVC products are specially formulated to withstand UAE's high temperatures and UV exposure. They maintain structural integrity and performance even in extreme heat conditions.

Question 17

What sizes of UPVC pipes are available?

Accepted Answer

We stock Decos UPVC pipes from 50mm to 315mm for drainage applications and 20mm to 160mm for pressure applications. Larger diameters can be ordered on request.

Question 18

How long do UPVC drainage systems last?

Accepted Answer

When properly installed, Decos UPVC drainage systems can last 50+ years. UPVC is resistant to corrosion, chemical degradation, and biological growth, ensuring long-term reliability.

Question 19

Can UPVC pipes be used for drinking water?

Accepted Answer

Yes, our UPVC pressure pipes are certified for potable water applications. They comply with international drinking water standards and do not leach harmful chemicals into the water supply.

Question 20

How are UPVC pipes joined together?

Accepted Answer

UPVC pipes can be joined using solvent cement welding for permanent joints or rubber ring joints for flexible connections. We provide all necessary adhesives, fittings, and installation accessories.

Question 21

What types of tools do you sell?

Accepted Answer

We offer a complete range of professional plumbing tools including PPR welding machines, pipe cutters, threading machines, crimping tools, wrenches, and specialty installation equipment. All tools meet professional-grade standards.

Question 22

Do you provide training on using PPR welding machines?

Accepted Answer

Yes, we offer basic training and demonstrations on PPR welding equipment. For professional certification, we can recommend accredited training centers that provide comprehensive courses.

Question 23

What warranty comes with your tools?

Accepted Answer

Tool warranties vary by manufacturer and product type, typically ranging from 6 months to 2 years. All tools come with manufacturer warranty coverage against defects. Extended warranties may be available for certain products.

Question 24

Can I rent PPR welding machines instead of buying?

Accepted Answer

Currently, we sell PPR welding machines but do not offer rental services. However, we can recommend rental companies in Dubai that provide this service for short-term projects.

Question 25

Do you offer after-sales service for tools?

Accepted Answer

Yes, we provide after-sales support including troubleshooting assistance and warranty service coordination. For repairs outside warranty, we can connect you with authorized service centers.

Question 26

How do I place an order?

Accepted Answer

You can place orders by: (1) Using our online quote request system, (2) Calling our sales team directly, (3) Emailing your requirements, or (4) Visiting our facility in person. We'll provide a quote and confirm availability before processing your order.

Question 27

What is the minimum order quantity?

Accepted Answer

We accept orders of all sizes, from single items to bulk quantities. There is no minimum order requirement, though bulk orders qualify for volume discounts.

Question 28

What payment methods do you accept?

Accepted Answer

We accept bank transfers, cash payments, and credit terms for established business customers. Payment terms are typically net 30 for approved accounts. Contact our accounts team for credit application.

Question 29

How quickly can you fulfill orders?

Accepted Answer

Most in-stock items can be ready for collection or delivery within 24-48 hours. Large bulk orders or special items may require 3-7 days. We'll confirm exact lead times when you place your order.

Question 30

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled before they are processed for shipment. Please contact our sales team immediately if you need to make changes. Cancellation of custom or special orders may incur restocking fees.

Question 31

Do you provide product samples?

Accepted Answer

Yes, we can provide samples for evaluation purposes, especially for large projects. Sample availability and charges vary by product. Contact our sales team to discuss your specific needs.

Question 32

Do you deliver across UAE?

Accepted Answer

Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery times and charges vary by location.

Question 33

How much does delivery cost?

Accepted Answer

Delivery charges depend on order size, weight, and destination. Many bulk orders qualify for free delivery within Dubai. Contact us with your delivery address and order details for an accurate quote.

Question 34

Can I collect my order instead of delivery?

Accepted Answer

Yes, self-collection from our Dubai facility is available. We recommend calling ahead to ensure your order is ready for pickup. Our team will assist with loading your vehicle.

Question 35

Do you ship internationally?

Accepted Answer

Our primary focus is the UAE market. For international orders, please contact our export team to discuss requirements, shipping options, and applicable terms.

Question 36

How do you package products for delivery?

Accepted Answer

All products are carefully packaged to prevent damage during transit. Pipes and fittings are bundled and secured, while fragile items receive additional protective packaging. Bulk orders are palletized when appropriate.

Question 37

Why choose Altawsa Trading?

Accepted Answer

We offer 15+ years of experience, exclusive distribution of premium brands (VMT and Decos), ISO certification, competitive pricing, expert technical support, fast delivery across UAE, and a proven track record with major projects including Miral, Petronas, and Empower.

Question 38

Are you the official distributor of VMT and Decos?

Accepted Answer

Yes, Altawsa Trading is the exclusive authorized distributor of VMT (Verbose Mount) PPR fittings and Decos UPVC products in the UAE. This ensures you receive genuine products with full manufacturer support.

Question 39

Do you work with contractors and construction companies?

Accepted Answer

Yes, we actively work with contractors, construction companies, developers, and MEP consultants. We understand project requirements, timelines, and can coordinate deliveries to match construction schedules. Many UAE construction companies trust us for their projects.

Question 40

Can you provide technical consultation for my project?

Accepted Answer

Absolutely! Our experienced team can provide technical consultation, product selection guidance, material estimates, and installation recommendations. This service is free for customers and helps ensure project success.

Question 41

Do you have case studies or references from previous projects?

Accepted Answer

Yes, we have successfully supplied products for numerous major projects across UAE including theme parks, hospitals, industrial facilities, and residential developments. Contact us to discuss relevant project references in your sector.

Question 42

What is the difference between PPR and PVC pipes?

Accepted Answer

PPR is ideal for hot water systems, has superior thermal insulation, and uses heat fusion joints. PVC/UPVC is better for drainage and cold water, more economical, and uses solvent cement or rubber ring joints. We can help you choose based on your specific application.

Question 43

Can PPR and PVC systems be connected together?

Accepted Answer

Yes, using appropriate transition fittings. We stock various adapters and connectors that allow safe connection between PPR and PVC systems while maintaining system integrity.

Question 44

What is the recommended installation temperature for PPR welding?

Accepted Answer

PPR welding should be done at 260-270°C. Welding time varies with pipe diameter (typically 4-8 seconds for heating). Proper temperature and timing are critical for leak-proof joints. We provide detailed installation guidelines with all purchases.

Question 45

How do I calculate the right pipe size for my project?

Accepted Answer

Pipe sizing depends on flow rate requirements, pressure, distance, and number of fixtures. Our technical team can help you calculate proper sizing based on building codes and project specifications. We also provide sizing charts and calculators.

Question 46

Do your products comply with UAE building codes?

Accepted Answer

Yes, all our products comply with UAE building codes and regulations. They meet or exceed requirements set by Dubai Municipality, Abu Dhabi Municipality, and ESMA standards for plumbing installations.

Question 47

What maintenance is required for PPR and UPVC systems?

Accepted Answer

Both PPR and UPVC systems are virtually maintenance-free once properly installed. They don't corrode, don't require painting, and resist scale buildup. Annual visual inspections are recommended for commercial installations.

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