Privacy Policy

Altawsa Electro Mechanical Trading LLC ("Altawsa", "we", "us", or "our") is committed to protecting your privacy in accordance with Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data ("UAE PDPL"). This policy explains how we collect, use, disclose, and safeguard your personal information when you visit altawsa.com (the "Site") or interact with our services.

1. Information We Collect

• Information you give us – e.g. name, email, phone, address, purchase orders, quotation requests.
• Automatic data – IP address, device information, browser type, and cookies (see Section 8).

2. Use of Information

We process your personal data to: (a) fulfil orders and quotations; (b) answer enquiries; (c) improve our products and Site; (d) comply with legal obligations under UAE law; and (e) send marketing communications where you have consented.

3. Legal Basis for Processing (UAE PDPL)

Processing is carried out on one or more of the following grounds: consent, contractual necessity, legitimate interest, or compliance with a legal obligation imposed by UAE legislation or competent authorities.

4. Sharing Your Data

We do not sell your personal data. Information may be shared with: payment processors, logistics providers, professional advisers, or public authorities where required by UAE law or court order.

5. Retention & Security

Data is retained only as long as necessary for the purposes set out in this Policy or as mandated by Federal Law No. 15 of 2020 (Consumer Protection) and applicable VAT regulations. We employ industry-standard technical and organisational measures to protect your data.

6. International Transfers

Where data is transferred outside the UAE, we ensure adequate safeguards in accordance with Article 23 of the UAE PDPL.

7. Your Rights

Subject to certain limitations, you have the right to access, rectify, erase, restrict, and object to the processing of your personal data, and to withdraw consent at any time. Requests can be sent toinfo@altawsa.com.

8. Cookies

We use functional and analytical cookies. You can manage cookies through your browser settings; however, disabling cookies may affect Site functionality.

9. Third-Party Links

Our Site may include links to external sites. We are not responsible for the privacy practices of such sites.

10. Contact

For any questions about this Privacy Policy or our data-handling practices, please contact us at the address set out above.